Refund policy

At Sam’s Kitchen, we are committed to delivering premium quality meals with care and consistency. As our products are perishable, we maintain a strict policy on refunds and returns to ensure food safety and integrity.

Fresh Products

Due to health and safety regulations, we do not accept refunds or returns on any fresh food items. All fresh product sales are final once delivered.

Ready-Made Meals – Damaged Packaging

Refunds may be issued for ready-made meals only if packaging is visibly damaged at the time of delivery. To be eligible:

• A clear photo of the damaged packaging must be sent within 24 hours of delivery

• Email all refund requests to admin@samskitchenco.com.au

Refunds will not be issued for claims submitted after 24 hours or without appropriate photo evidence.

Unattended Deliveries

If an order is left unattended, such as at your doorstep. Sam’s Kitchen is not liable for loss, spoilage or theft. We strongly recommend ensuring someone is available to receive your delivery. No refunds or replacements will be provided for unattended items.

Customer Responsibility

Customers are responsible for:

• Providing accurate and complete delivery details

• Ensuring someone is available at the nominated delivery time

Sam’s Kitchen cannot be held accountable for failed deliveries due to incorrect information or absence at the time of delivery. If an item is left unattended (e.g. left at the door), we are not liable for loss, spoilage or theft and no refunds or returns will be accepted in these cases.

Refund Process

Approved refunds (where applicable) will be processed within 3–5 business days via the original payment method.

If you have any questions regarding our refund and return policy, please contact us at admin@samskitchenco.com.au.